Testimonials

It is my sincere privilege to convey my deep appreciation and gratitude for the work done for me by Phoenix Physician Services (PPS). Rochelle Glassman, her partners and staff put together an extraordinary business plan, then helped obtain a $900,0000 SBA loan for my practice startup: Additionally, PPS was instrumental in obtaining additional financing for a $300,000 cosmetic/surgical laser platform: What makes this accomplishment truly extraordinary is that I had virtually no collateral! To my knowledge, Rochelle has never failed to secure financing for her clients, largely in-part to the fact that she has never had a business fail under her; thus when Rochelle agreed to take on my project, the banks had immensely more confidence in it than if I had presented it to them myself. Not only did Rochelle’s involvement result in securing the needed capital, but also in obtaining excellent financing terms - which is so critical to the success of any venture.

We are well on our way to great things, and I am confident that it is due to Rochelle, her partners, staff, and all the incredible work they did on my behalf. To my fellow doctors who have come to me desiring an extraordinary practice situation that exceeds that of their peers, I never hesitated to give PPS my whole-hearted recommendation, and have feel immensely privileged to do so.
Bill Wise, D.O.
December 2007

With the breadth of services PPS has to offer, I don’t know of another consulting group in America, aside from a Big Four accounting firm, that can take a medical client and evaluate their financial planning, accounting and contracts, look at the value of them buying a building or not, negotiate better contracts, supervise their employees and train their staff while making sure the people they hire are actually qualified to do the job.
Flynn Wilson
CEO, Fidelis Diagnostics

The critical lesson for me has been about “doing it right the first time.” This is where the true value of working with Julene, Jonathan and Rochelle lies!
Kevin Berger, M.D.
Phoenix Pediatrics, LTD

When I decided to open my surgical center three years ago, I encountered several challenges with financing such a large project that included purchasing a building, and developing a surgical suite and practice. Phoenix Physician Services assisted in facilitating the processes that were integral in overcoming those challenges, which resulted in my opening a practice with a solid infrastructure in place. Over the past three years Phoenix Physician Services has continued to help oversee operations, providing the necessary skill and expertise to handle any issues that arise. I have referred Phoenix Physician Services to my colleagues and am happy to continue to do so.
Corwin Martin, M.D., D.D.S.
Estetica Cosmetic and Reconstructive Surgery

PPS is a company whose integrity we stand behind whole-heartedly. Its expertise has continued to grow with the addition of Jonathan Miller, CPA, whose professional honesty and integrity and knowledge go without question. Since joining PPS, his work has been instrumental in keeping us on track financially. PPS is a professional, well-run organization whose experience is unparalleled in the management of physicians and physician practices. Whether just starting out in practice or already in practice, utilizing the expertise of PPS will only help your bottom line. We can strongly recommend their services without reservation or hesitation.
Royal B. Anspach, M.D.
Managing Partner and Paul Strauss, PA-C, Co-owner, THMA Family Practice

When I talk to a customer I tell them to call these guys if they really want to know what they’re doing and getting into. PPS does the most incredible business plans, the most thorough I’ve ever seen. When physicians see all the numbers that go into the business plan, they realize they could never have gotten there themselves. That’s the value PPS brings. Even the cost numbers… there’s just no way.
Donna Parker
Vice President and Manager-East Valley, Professional Banking Services, Wells Fargo

I was in the process of trying to set up my practice in Texas and at the same time close a busy practice in Missouri. After 30 days I realized I could not do this alone. With the expertise and assistance of Phoenix Physician Services, we were able to develop a business plan and an implementation schedule to get the Texas practice off to a successful start. I could not have accomplished this without Rochelle and her team at PPS.
Barry J. Bass, M.D.
FACS

We were initially turned down when we went in for a contract with Blue Cross Blue Shield of Arizona, one of the largest players in the state. Rochelle called the medical director, explained why we were a benefit to them and got us a contract. It took us 16 months to get a contract with Blue Shield of California… and Rochelle closed BCBSAZ in less than six!
Flynn Wilson
CEO, Fidelis Diagnostics

When Rochelle and Jonathan help practices make internal improvements to get to the next level, they’re going to press that doctor and they’re going to be honest with that doctor and say, here’s what you need to do… maybe we need to cut out some of the fat, improve your billings, get you better rates on your insurance programs. That’s why I recommend Phoenix Physician Services.
Andrew L. Plattner
Attorney at Law, Plattner, Schneidman & Schneider, P.C.

PPS is constantly bringing us new ideas. Jonathan just brought in a team to analyze our contracts to make sure that we are reimbursed fairly and not letting anything walk out the door. We are also looking at our workflow to know whether we should change the order or utilize people a little bit differently. I had an initial meeting with Julene and she was fantastic. I am putting together a packet of paperwork for her. And then another PPS specialist is coming in for the coding and compliance side of things.
Carolyn Russell
Practice Administrator, Family Practice Specialists

If you don’t have a really good business plan, you won’t know what you are supposed to do and you certainly won’t know what to adjust when things go wrong. When you work with Rochelle, she inserts herself into that process, keeping you on track as you go along.
Donna Parker
Vice President and Manager-East Valley, Professional Banking Services, Wells Fargo

When our office underwent a total restructuring last year, Phoenix Physician Services came highly recommended to assist us in our transition. From the first meeting, it was obvious that the team at PPS includes some of the most talented minds in the medical field. The initial analysis of our situation identified not only the problems we faced but identified concrete ways in which we could start addressing those issues. It was also apparent that PPS has a strong network of information sources to stay up to date with changes in the medical field and the metropolitan Phoenix area.

Our practice has used a wide variety of Phoenix Physician Services resources, including employee recruitment, training, business planning, and insurance contracting and credentialing. In each of these areas we have found the same commitment to excellence that makes working with PPS such a joy. One of the most unique aspects of PPS is that, across the board, the staff has a vested interest in our success as a practice. Their words of encouragement and their willingness to be available “24-7” are refreshing. With their ongoing help, our practice is growing and we are making smart decisions for our future success.
Marcia C. L. Wells
Program Director, Partners in Bariatric Care

Rochelle was instrumental in assisting us with collecting old accounts receivable and getting our billing department back on track for the collection of current accounts. As a result, our revenue has been enhanced significantly. Furthermore, I have been impressed with Rochelle’s capabilities regarding negotiating new contracts on behalf of the group. It is the sentiment of all members of the group that she has been a great asset to us and we have enjoyed tremendously our working relationship. I would whole-heartedly recommend Rochelle’s services to other physician groups who find themselves in similar circumstances.
Andrew J. Kaplan, M.D.
F.A.C.C., TriCity Cardiology

Rochelle takes pride in managing budgets to the dollar and has an eye out for profit making opportunities in every corner.
Jennifer Christian, M.D.
MPH, Medical Director, Occupational Health & Safety, CIGNA Healthcare of California

I referred Rochelle to a Scottsdale Healthcare doctor starting his own practice and she helped him with everything… securing the lease, buying the equipment, hiring the personnel, getting the contracts up and running. She was perfect for that start-up situation and he’s doing very well.
Steven M. Kopp, CVA, CPA
Senior Director, RSM McGladrey

We meet with Jonathan at least once a month to do some facet of our accounting. We have a board meeting every month, which he usually attends, and we'll talk on the phone at least three times a month. And then, there's email. He's been a fabulous resource for me. I’m his main contact at our practice but he also does the financials for the physicians so they're his clients on a personal level as well.
Carolyn Russell
Practice Administrator, Family Practice Specialists

A family practice doctor was having some trouble with billings and collections, a problem he’s had for a long time. He had used Rochelle in the past but stopped. He recently said to me, ‘Andy, I need her. She’s the one that’s going to get this done.’ He’s using her again. That says quite a lot.
Andrew L. Plattner
Attorney at Law, Plattner, Schneidman & Schneider, P.C.

PPS business plans are incredibly thorough and detailed. I read them to determine the feasibility of the practice and whether to fund or not. We feel much better lending to physicians that have a formal business plan from PPS.
Donna Parker
Vice President and Manager-East Valley, Professional Banking Services, Wells Fargo

Rochelle eliminates a tremendous number of roadblocks and she delivers very good value for her services. Let me put it this way… my investment of about $30,000 in PPS should give me a half million dollars in business this year within about six months. I couldn't have gotten that without Rochelle.
Flynn Wilson
CEO, Fidelis Diagnostics

We refer to Rochelle when we hear a client’s income is down, they’re having trouble with collections, staffing, contract negotiations. A lot of times it’s conflicts having to do with dollars because that’s what makes the world go around. Physicians are working hard. They’re either not making enough money or their expenses are too high, and they don’t understand it. There are all kinds of reasons to bring Rochelle in to help a client, which is what I do anytime I sense there’s an issue.
Steven M. Kopp, CVA, CPA
Senior Director, RSM McGladrey